Payment and Billing Policy
Effective: July 15, 2026
Payment Authorization
No payment is requested until the customer has received and approved the applicable scope, price, payment schedule, delivery timeline, and policies. Submitting a consultation request does not authorize any charge to your payment method. All payment requests are preceded by a written proposal and signed engagement agreement.
Accepted Payment Methods
Accepted payment methods are communicated at the time of invoicing. All invoices are denominated in U.S. dollars unless otherwise stated in the written proposal. TSA Management Consulting LLC does not accept cash payments through this website.
Deposits
Some engagements require a deposit to confirm the engagement and reserve consulting time. The deposit amount, its refundability, and its application toward the total project price are stated in the written proposal before payment is requested. A deposit will not be charged without the client's prior approval of the applicable terms. Whether a deposit is refundable or non-refundable will be clearly stated in the agreement.
Milestone Payments
Multi-phase engagements may use a milestone payment structure. Each milestone, its associated deliverables, and the corresponding payment amount are described in the signed engagement agreement. No milestone payment is triggered before the defined milestone conditions are satisfied.
Final Payments
Final balances are due as specified in the engagement agreement, typically upon completion of the final deliverable or at the conclusion of the agreed engagement period.
Recurring Support Billing
If recurring operational support is included in an engagement, the billing frequency, amount, first billing date, renewal terms, cancellation method, required cancellation notice, and treatment of the current billing period upon cancellation are disclosed in the signed agreement before billing begins. Recurring charges require separate written authorization and will not be initiated without explicit client approval.
Additional Work
Additional work outside the approved scope will not be performed or charged without the client's written approval of a revised scope, price, and timeline. A change order or amended proposal is required before additional work begins.
Receipts and Invoices
Customers receive an invoice or payment receipt by email for each payment. Receipts include the merchant name and legal name, payment date, invoice number, service description, amount charged, payment status, and links to applicable policies.
Payment Card Security
Payment card information is collected and processed by third-party payment service providers. Complete payment-card numbers are handled according to the payment provider's security systems and policies. TSA Management Consulting LLC does not directly collect or store complete payment-card numbers through this website.
Currency
All prices and charges are in U.S. dollars unless otherwise stated in the written proposal.
Billing Questions
For questions about charges, invoices, or billing, contact TSA Management Consulting LLC at 640 N Church St, Charlotte, NC 28202-3157, by email at support@tsasolutions.online, or by phone at (919) 745-8556. We encourage you to contact us first if you believe a charge is incorrect so we can investigate and attempt to resolve the matter. This request does not limit any rights available under applicable law or your cardholder agreement.
TSA Management Consulting — support@tsasolutions.online