Refund and Cancellation Policy
Effective: July 15, 2026
Before Work Begins
If the customer cancels before work begins, prepaid amounts will be handled according to the signed engagement agreement. Any non-refundable amount must have been clearly identified by its exact amount or calculation method before payment. Cancellation requests must be submitted in writing.
After Work Has Begun
If an engagement is cancelled after work has begun, TSA Management Consulting LLC will document the value of services and deliverables completed through the cancellation date. Any unused prepaid balance — after accounting for completed work — will be evaluated for refund in accordance with the signed engagement agreement.
Completed Work
Fees attributable to services already performed and deliverables completed and delivered in material conformity with the approved scope are not refundable, except where required by law or otherwise stated in the signed engagement agreement.
Digital Deliverables
Fees attributable to digital deliverables completed and delivered in material conformity with the approved scope are not refundable, except where required by law. If a digital deliverable materially differs from the approved scope, the customer should notify TSA Management Consulting LLC in writing within the review period identified in the signed engagement agreement. TSA Management Consulting LLC will review the reported issue and correct confirmed material scope differences at no additional charge.
Material Scope Issues
If a deliverable materially differs from the approved scope, the client must notify TSA Management Consulting LLC in writing within the review period stated in the engagement agreement. We will review timely reported scope issues and, where appropriate, correct work that materially differs from the agreed deliverables.
Recurring Services
Any recurring support arrangement, including its billing frequency, cancellation method, effective date of cancellation, and treatment of prepaid or current-period amounts, is governed by the signed engagement agreement. Recurring billing requires separate written authorization before charges begin.
Third-Party Costs
Approved and already-incurred third-party software, platform, or vendor costs are not refundable by TSA Management Consulting LLC, as these charges are controlled by the respective third-party providers.
Approved Refunds
Approved refunds will be returned to the original payment method where available. Processing time may depend on the payment provider and the customer's financial institution. TSA Management Consulting LLC will notify the customer in writing when a refund is approved and initiated.
How to Request a Refund
Refund requests must be submitted in writing to support@tsasolutions.online. Please include your full name, business name, the date and amount of the original payment, and a brief explanation of the request. TSA Management Consulting LLC will review the request using the signed engagement agreement, this policy, and applicable law.
No Unspecified Deductions
No cancellation, administrative, or processing fee will be deducted from a refund unless its exact amount or calculation method was clearly disclosed in the signed engagement agreement before payment was made.
Billing Questions and Payment Disputes
If you believe a charge is incorrect, please contact us at support@tsasolutions.online or (919) 745-8556 so we can investigate and attempt to resolve the matter promptly. This request does not limit any rights available under applicable law or your cardholder agreement.
Contact Us
For questions about this policy or to submit a refund request, contact TSA Management Consulting LLC at 640 N Church St, Charlotte, NC 28202-3157, by email at support@tsasolutions.online, or by phone at (919) 745-8556.
TSA Management Consulting — support@tsasolutions.online