Service Delivery and Fulfillment Policy
Effective: July 15, 2026
Nature of Services
TSA Management Consulting LLC provides remote professional consulting, implementation support, team training, operational documentation, and digital business-process deliverables. We do not sell, store, or ship physical merchandise of any kind. All services are delivered through remote channels to clients located in the United States.
Engagement Approval
Services begin only after the client approves the written proposal and engagement agreement in writing, any initial payment required by the signed engagement agreement is received, and any necessary client information or system access has been provided. TSA Management Consulting LLC will confirm the engagement in writing before beginning work.
Delivery Methods
Services may be delivered through email, telephone, video conference, shared cloud documents, digital files, project management systems, approved client portals, and remote software configuration. The specific delivery channels used in each engagement are identified in the applicable agreement.
Service Start Time
Services are scheduled to begin within a reasonable period after all engagement conditions are satisfied. The estimated start date is provided in the written proposal. TSA Management Consulting LLC does not guarantee same-day or next-day commencement unless explicitly stated in the approved proposal.
Estimated Completion
Project timelines vary based on scope, customer responsiveness, required system access, revision requests, and third-party dependencies. The approved proposal contains the project-specific estimated timeline for each engagement. General timelines referenced elsewhere on this website are estimates and may differ from the timeline in your proposal.
Customer Responsibilities
Clients are responsible for providing accurate business information, existing documentation, timely feedback, access to approved systems and tools, staff availability for scheduled sessions, timely decisions and approvals, and lawful authorization to access any systems or data provided during the engagement.
Project Delays
TSA Management Consulting LLC is not responsible for delays caused by customer unavailability, delayed approvals, inaccessible systems, scope changes, third-party outages, or other factors outside our control. If a delay is attributable to TSA Management Consulting LLC, we will communicate promptly and provide a revised schedule.
Scope Changes
Work outside the approved scope requires a written change order or amended proposal approved by both parties before additional work begins. No additional charge will be incurred without the client's written approval of the revised scope, price, and timeline.
Delivery Confirmation
Delivery is documented through delivery emails, shared-document access records, meeting summaries, project completion notices, client confirmations, and portal activity where applicable. TSA Management Consulting LLC maintains internal records of work completed and delivered.
Review and Acceptance
Clients should review delivered work promptly and report any material difference from the approved scope in writing within the review period specified in the engagement agreement. TSA Management Consulting LLC will review timely reported scope issues and, where appropriate, correct work that materially differs from the agreed deliverables at no additional charge.
Post-Delivery Support
Ongoing or post-delivery support is provided only when explicitly included in the signed engagement agreement. Support outside the agreement scope may be arranged under a separate written engagement.
Questions About Service Delivery
For questions about service delivery or fulfillment, contact TSA Management Consulting LLC at 640 N Church St, Charlotte, NC 28202-3157, by email at support@tsasolutions.online, or by phone at (919) 745-8556.
TSA Management Consulting — support@tsasolutions.online